How does receivables management act?
Ethical principles of receivables management at Vattenfall
Our ethical principles help us to maintain respectful relationships with our customers.
1.
We respect our customers and their personal circumstances.
2.
We treat our customers as we would like to be treated.
3.
We help our customers to pay their bills.
4.
We provide clear information about demands for payment and payment options.
5.
We make binding agreements about our terms of payment.
6.
Our website has information on what happens in the event of late payment.
7.
We treat all customers equally and, when a problem occurs, find a personalised solution.
8.
We arrange contact with neutral debt counselling services.
9.
If customers who are having difficulty making payment approach Vattenfall, we can make suitable arrangements at an early stage.
10.
These ethical principles are consistently applied in all receivables management business processes.