Full information on reminders

Payment must be received in our account no later than the due date. If it is not, you will receive a reminder. Did you pay on time? If so, check whether the amount was correct.

Your payments will always be on time if you issue us a SEPA direct debit mandate. In that case, we will debit the amount from your account in good time. You can use our Online Service to check if you have provided a SEPA direct debit mandate.

Manage payment methodShow account balance

Please get in touch as soon as possible if you’re having difficulty making payments to Vattenfall. We’ll be happy to try and find a solution with you.

Full information and contact details can be found here:

Late payments

If you don’t pay your bills, we may terminate your contract or disconnect your electricity supply.

You can find out how to prevent this, as well as further information, here:

Late payments

SEPA direct debit mandate

The easiest solution is to issue us with a SEPA direct debit mandate, which allows us to debit payments due on time.

Bank transfer

You can of course also transfer the amounts due, stating your contract number, to the following account:

IBAN: DE93 5005 0000 0090 0851 35 

BIC: HELADEFFXXX 

Payment machine

We have customer centres in Hamburg and Berlin, where you can make payments in cash. You can also speak directly to a customer adviser.

Manage payment methodMore information

Under certain conditions, we can work out an instalment plan. This service attracts a one-off fee of 16 euros.  

If you’re interested, call us as soon as you can. We can be reached on 0800 992 5000 (free of charge) Mondays to Fridays from 8 am to 6 pm.

More information on payment options can be found here:

More information

If you’re having difficulty paying, you can speak to us directly, or to an external information service available to assist you.

A summary of contact details can be found here:

Contact info

If you have consistently failed to pay, we will hand over the debt to a collection agency or a solicitor. Please contact the party that sent the letter.

Contact info can be found in the letter or here:

Our partners

The amount you need to pay is stated on your last bill or reminder. You can also view a summary of your account in our Online Service.

Account summary