Full information on reminders

Reminders and contract termination

This video answers some common questions on the subject of reminders.

Image Video 5 questions about reminders

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Received a reminder?

If your payment is not received by us on time, you will receive a late payment reminder, which is subject to an additional fee.

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Answers to frequently asked questions

Information on disconnection

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Can’t pay the full bill?

Check now whether you can set up an instalment plan.

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Received a contract termination notice?

If you don’t pay despite receiving reminders, we will have to cancel your contract.

With electricity or gas contracts, please note that your meter may also be blocked.

 

 

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