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Information on disconnection
You can prevent us from disconnecting you, even at short notice, by making a payment at one of our payment machines. If you have already been disconnected but have not yet received a demand for payment from a collection agency, you can call us to arrange for reconnection on the next working day immediately after you make payment. .
If a collection agency has already been instructed, please contact them directly to arrange for reconnection.
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Avoid high costs
If you don’t pay despite receiving reminders, we may terminate your contract or block your meter.
Disconnection will incur additional costs. Blocking and reactivating your meter will cost you:
- in Hamburg: 110,42 €
- in Berlin: 95,29 €
Apart from paying, the only way to prevent disconnection is to accept our offer of an instalment plan. This is part of the prevention agreement.
Take action now
If you have paid what you owe, get in touch to arrange a reconnection date.
Sign up for the Online Service now
Use our Online Service and get things done, even outside our service hours.
