How can I contact you?
Our contact details and Online Services can be found here.
We are happy to answer any questions you may have in English or German.
When contacting our customer service please have your contract account number ready. Note that if you are not the account holder and wish to discuss contract matters you require a power of attorney from the contract holder. Due to enhanced data protection this also includes you as a spouse in case you are not the contract holder yourself.
The electricity supply in Germany
Are the tenancy agreement and electricity/gas contract interrelated?
When you rent a house or apartment, the tenancy agreement does not include gas or electricity service.
As a tenant you always have to contract an energy supplier yourself!
Make an informed choice of an energy supplier – it's worthwhile!
If you fail to sign an electricity or gas contract with an energy supplier, a type of contract called “Grundversorgung“ (default electricity service) will be assigned to you. While this contract is meant to ensure uninterrupted electricity supply, it is nearly always markedly more expensive than other contracts. This is why it's worthwhile to actively choose us as your energy supplier.
Switch to Vattenfall – in a snap!
It costs nothing and takes just a few minutes to switch electricity supplier. Key your data in here, and then follow the listed simple steps.
We require the following details from you to welcome you as a customer:
- Your name and address
- Your meter code and meter count (you will find it on your “Übergabeprotokoll” [turning-over protocol], a written record describing the condition of a rented property at the time it was turned over when people moved in or out)
- The date of contract commencement (date of handover of the keys when moving in)
If you are already a Vattenfall customer:
If you are already a Vattenfall customer, you may extend your contract, alter it, or sign a new one by logging on to our online service here: https://www.vattenfall.de/service. You will also find interesting offers there, or you can check your electricity consumption, as well as inspect your invoices. You may use your contract account number (in German: “Vertragskontonummer“) and meter code (“Zählernummer“) for log-on. Both are stated on your invoice or contract confirmation.