How can I contact you?
We are happy to answer any questions you may have in English or German.
When contacting our customer service please have your contract account number ready. Note that if you are not the account holder and wish to discuss contract matters you require a power of attorney from the contract holder. Due to enhanced data protection this also includes you as a spouse in case you are not the contract holder yourself.
Our German contact details can be found here.
Monday to Friday, from 10 AM to 4 PM
Important for your call:
Please have your contract account number ready.
If you are not the contract holder, you will need a power of attorney to obtain information.
Further information regarding power of attorney
Or send us your request
Use contact form
How does electricity supply work in Germany?
Are the tenancy agreement and electricity/gas contract interrelated? Make an informed choice of an energy supplier– it's worthwhile!
How are electricity and gas billed?
You make a monthly payment to Vattenfall determined by the prospective amount appearing on the next electricity or gas bill.
How can I view your whole website in my language?
You need to use the language setting option of your Internet browser to set your language.