Full information on reminders, late payments, instalments, and disconnection


Reminders and payment options

Get all the information you need on reminders and payment. The amount due can always be found in your personal area in our Online ServiceSign up now.

Questions about reminders

Charges and any steps we
may take differ by product and service.

ReminderContract terminationDisconnection
Collection agency or solicitor 

Payment options

There are various ways you can pay any outstanding bills. We recommend different payment methods depending on your circumstances.

SEPA direct debitBank transferInstalment plan Payment machine Prevention agreement

Links for more information


To overview

Social tariff

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How do I avoid late payment reminders?

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Our ethical principles

To the principles

Contacting us

Before contacting us, please have your account number ready.

Personal contact

Post from a collection agency or solicitor?

Please contact our appointed collection agency or solicitor directly.

To contact info

Further advice not associated with Vattenfall

Find further information services, e.g. debt counselling and consumer advice centres in Berlin and Hamburg, that can provide you with assistance and are not associated with Vattenfall.

To contact info