Reminders and payment options
Get all the information you need on reminders and payment. The amount due can always be found in your personal area in our Online Service. Sign up now.
Questions about reminders
Charges and any steps we
may take differ by product and service.
Collection agency or solicitor
There are various ways you can pay any outstanding bills. We recommend different payment methods depending on your circumstances.
SEPA direct debitBank transferInstalment plan Payment machine Prevention agreement
How do I avoid late payment reminders?
Our ethical principles
Post from a collection agency or solicitor?
Please contact our appointed collection agency or solicitor directly.
Further advice not associated with Vattenfall
Find further information services, e.g. debt counselling and consumer advice centres in Berlin and Hamburg, that can provide you with assistance and are not associated with Vattenfall.